Compulsion for enhancement of customer service will drive Cloud BPO market by 2025 with a CAGR of 22.1%.

by Sameer Joshi or 20-Nov-2017

The "Cloud BPO Market to 2025 by Services (Human Resource, E-Commerce, Finance and Accounting, Customer Care, Sales & Marketing, and Others), and Vertical (BFSI, Telecom & IT, Healthcare, Automotive, Manufacturing, Food and Beverage, Power & Energy, Consumer Electronics, and Others) - Global Analysis and Forecast". The scope of study involves understanding on the factors responsible for this growth of Cloud BPO market along with the estimates and forecasts of the revenue and market share analysis and also spots the significant Cloud BPO players in the market and their key developments.

Cloud BPO Market to 2025 - Global Analysis and Forecast by Services and Vertical. Cloud BPO market is expected to grow to US$ 94,522.7 million by 2025 from US$ 31,580.0 million in 2016. The world markets today have matured to be highly process, industry and segment oriented, leading to most critical shift from the initial days of business process services to the new generation of cloud based business process services. The organizations now anticipate Cloud BPO service providers to deliver superior operations, and transformation that they require to attain the best in their respective industries. The BPO services are no longer about SLA (Service - Level Agreements) and operational metrics only, it's more about business outcomes and end-to-end process metrics.

The global Cloud BPO market by geography is segmented into five regions including North America, Europe, Asia Pacific, Middle East & Africa and South America. North America region is expected to account for the largest share of the global Cloud BPO market in 2016, followed by Europe. The US being key country in North America region will lead Cloud BPO market in this region and is also expected to continue dominance throughout the forecast period from 2017 to 2025. The key players profiled in the report are Firstsource Solutions Ltd., WNS (Holdings) Ltd., Infosys Ltd., HCL Technologies Ltd., Genpact Ltd., Capgemini SE, CA Inc., Atos SE, Tata Consultancy Services Ltd., DXC Technology Company, Sungard, Accenture PLC, ADP LLC, IBM Corporation, Oracle Corporation, SAP SE, Xerox Corp., and HPE.

The report segments the global Cloud BPO market as follows:

Global Cloud BPO Market - By Service
Human Resource
E-Commerce
Finance and Accounting
Customer Care
Sales & Marketing
Others

Global Cloud BPO Market - By Vertical
BFSI
Telecom & IT
Healthcare
Automotive
Manufacturing
Food and Beverage
Power & Energy
Consumer Electronics
Others

Global Cloud BPO Market - By Geography

North America
U.S.
Canada
Mexico
Europe
France
Germany
Italy
Spain
U.K
Rest of Europe
Asia Pacific (APAC)
Japan
China
India
Australia
Rest of APAC
Middle East & Africa (MEA)
Saudi Arabia
South Africa
UAE
Rest of MEA
South America (SAM)
Brazil
Rest of SAM